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Have a question about St. Mary’s Food Bank? Please contact our team with the form below.
If you’re a neighbor in need of food, please click here.
ST. MARY’S FOOD BANK
Frequently Asked Questions
We’ve created a list of Frequently Asked Questions to allow us to best assist our Agency Partners. If you cannot find the answer to your question, please contact the St. Mary’s Food Bank team in the form above and we’d be happy to help.
All forms and documents that were previously found in the Agency Toolkit, can be found on this new website, the Agency Portal. Click the link below or visit the appropriate page within our website to find your required documentation.
Thanks for being a dedicated partner of St. Mary’s Food Bank! If you’d like to explore your options for additional programming or learn more about our programs, please visit our Agency Services or Child Nutrition Programs pages or view our Partner Menu below.
If you need your login information or password reset, please contact our Agency Services team via email at agencyservices@stmarysfoodbank.org. If you need help navigating or reporting within Link2Feed, please connect with your St. Mary’s Food Bank representative and they’d be happy to assist.
If you need to cancel or reschedule a St. Mary’s Food Bank delivery, please contact your Agency Services Representative. Please notify your representative at least five days in advance.
You can generally expect your delivery to arrive within a 2-hour time window. Do not contact your Agency Services Representative to check on your truck’s arrival time until after the scheduled 2-hour delivery window has passed.
Unforeseen circumstances may arise and delay the deliveries made to your organization. This includes, but is not limited to road closures, mechanical issues, safety concerns, traffic, weather, truck/driver availability, and other stops the truck may be making.
When we are aware a truck will be late, your Agency Services Representative will contact you with an updated delivery time. If you haven’t received a notice and your truck has surpassed the expected delivery window, please contact your Agency Services Representative immediately so they can investigate the issue.
We thank you for your patience and understanding.
St. Mary’s Food Bank utilizes the chart below to calculate the pallet count per household. Please note, this chart is used to make recommendations only.
Pallet Count Per HH #’s
0-49 HH = (2-4)
50-99 HH = (5-6)
100-149 HH = (7-10)
150-199 HH = (11-12)
200-249 HH = (13-14)
250-299 HH = (15-16)
300-349 HH = (17-18)
350-399 HH = (19-20)
400+HH = (21-22)
St. Mary’s Food Bank maintains a 60-40 standard: At a minimum, 60% of produce provided should be appropriate for human consumption; 40% may need disposal. It is the agency’s responsibility to sort and dispose of any product not fit for human consumption.
If you receive product which you feel you cannot store or give out safely, please:
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- Notify the driver that you are unable to accept the pallet. You must accept or reject full pallets in the condition they arrive – you may not choose to keep or reject only certain items on a pallet.
- On your receipt, make a note of the item you are rejecting and why.
- Send a copy of your receipt, a picture of the product, and a description of the issue, to your Agency Services Representative within 24 hours.
Your Agency Services Representative will always keep you informed with the most recent FDA recalls, market withdrawals, and safety alerts, which you may view in the link below. If a neighbor claims to be sick from St. Mary’s Food Bank product, please contact your Agency Services Representative immediately.
St. Mary’s Food Bank may offer support to your organization through our Agency Development Grant. Please visit the Grant Opportunities link below to learn more. In addition, other grant opportunities often arise. Your Agency Services Representative will contact you as these opportunities are available.
AzFoodHelp.org is St. Mary’s Food Bank’s neighbor resource center. This interactive platform allows neighbors to find food distributions in their area, create custom recipes based on the food they have in their pantry, or provide food distribution feedback. As an Agency Partner, your organization’s distribution information is promoted on AZFoodHelp.org through Vivery mapping. You may update your contact information, distribution’s hours, or location by logging in on the link below.
Our Staff
Please locate the contact information of unique departments and staff members in the directory below.
- Agency Services Hotline
- agencyservices@stmarysfoodbank.org
- General Hotline: (602) 322-7861
- NAZ Hotline: (602) 344-4100
- September Lopez – Agency Services Manager
- smlopez@stmarysfoodbank.org
- (602) 343-2501
- Jasmin Hernandez – Agency Services Specialist Lead
- jhernandez@stmarysfoodbank.org
- (602) 343-3192
- Lee Ramirez – Agency Services Specialist
- lramirez@stmarysfoodbank.org
- (602) 343-3194
- Gigi Phillips – Agency Services Specialist
- Izzy Osorio – Agency Services Specialist
- iosorio@stmarysfoodbank.org
- (602) 343-2530
- Joe Capriotti – Agency Services Specialist
- jcapriotti@stmarysfoodbank.org
- (602) 343-2542
- Meagan Lundell – Area Agency Coordinator
- mlundell@stmarysfoodbank.org
- (602) 344-6236
- Melody Kha – Area Agency Coordinator
- mkha@stmarysfoodbank.org
- (602) 344-6239
- Heather Bensing – Administrative Assistant
- hbensing@stmarysfoodbank.org
- (602) 343-2521
- Leslie Godat – Administrative Assistant
- lgodat@stmarysfoodbank.org
- (602) 344-3015
- Isaac Orona – Agency Development Lead
- iorona@stmarysfoodbank.org
- (602) 343-3140
- Cassity Moreno – Community Engagement Coordinator
- cmoreno@stmarysfoodbank.org
- (602) 344-6238
- Lauren Tomlinson – Mobile Distribution Manager
- ltomlinson@stmarysfoodbank.org
- (602) 344-6233
- Michele Eaves – Mobile Distribution Lead
- maeaves@stmarysfoodbank.org
- (602) 343-3143
- Veronica Jacome – Mobile Distribution Coordinator
- vjacome@stmarysfoodbank.org
- (602) 343-3105
- Serena Easton – Mobile Distribution Coordinator
- seaston@stmarysfoodbank.org
- (602) 343-3142
- Tammy Dempsey – Mobile Distribution Coordinator
- tdempsey@stmarysfoodbank.org
- (480) 431-0883
- Aime Mukiza – Mobile Distribution Coordinator
- Alexander Lau – Mobile Distribution Coordinator
- Laura Brill – Senior Director Culinary & Nutrition Programs
- lmbrill@stmarysfoodbank.org
- (602) 343-5661
- Cheyann Pham – Child Nutrition Compliance & Support Lead
- cpham@stmarysfoodbank.org
- (602) 343-2529
- Cinee Davis – Backpack Program Coordinator
- cdavis@stmarysfoodbank.org
- (602) 343-3154
- Michel’le Dinkins – Child Nutrition Program Specialist
- mldinkins@stmarysfoodbank.org
- (602) 343-3109
- Annette Martinez – Child Nutrition Program Specialist
- amartinez@stmarysfoodbank.org
- (602) 343-2526
- Kayleen Vargas – Child Nutrition Program Specialist
- kvargas@stmarysfoodbank.org
- (602) 344-4114
- Kim Warren – Grocery Rescue Program Manager
- kwarren@stmarysfoodbank.org
- (602) 343-3139
- Food Donations
- Brooke Beaudoin – Skills Center Director
- babeaudoin@stmarysfoodbank.org
- (602) 343-3195
- Keicha Copeland – Client Services Manager
- kcopeland@stmarysfoodbank.org
- (602) 343-3165
- Andre Lightsey-Copeland – Student Support Lead
- alightseycopeland@stmarysfoodbank.org
- (602) 343-5671
- Akio Posley – LIFT Program Lead
- aposley@stmarysfoodbank.org
- (602) 343-2522
- Jason Dicken – Career Services Specialist
- jdicken@stmarysfoodbank.org
- (602) 343-2525
- Monica Grant – Benefits Enrollment Specialist
- mgrant@stmarysfoodbank.org
- (602) 343-3106
- Adam Ketcham – Student Outreach & Assistance Specialist
- aketcham@stmarysfoodbank.org
- (602) 343-3182
- Christopher Forbes-Watkins – Job Coach
- cforbeswatkins@stmarysfoodbank.org
- (602) 343-5600
- Ginger Davidson – Student Resource & Benefits Specialist
- gdavidson@stmarysfoodbank.org
- (602) 343-2508
- Kendra McMillon – Warehouse Training Instructor
- kmcmillon@stmarysfoodbank.org
- (602) 343-2509
- Jacqueline Hernandez Murillo – Services Coordinator
- Ana Cortez – Student Resource & Benefits Specialist
- acortez@stmarysfoodbank.org
- (602) 343-3187
- Ron Sturm – Kitchen Manager
- Kelly Zimmerman – Chef Instructor
- kmzimmerman@stmarysfoodbank.org
- (602) 343-3186
- Ken Jacoby – Catering Chef Instructor
- Kevan Kiefer – Chef Instructor
- Cynthia Cazares – Chef Instructor
- Gema Alaniz – Chef Instructor
- galaniz@stmarysfoodbank.org
- (602) 343-3181